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Terms and Conditions

Terms and Conditions of Use for PurCare Store

Dear visitor, this policy aims to provide protection for us, our valued customers, and any visitor using this website. Therefore, please read the following terms carefully before using the website. Your use of the website and placement of orders constitute an implicit agreement and acknowledgement of this policy and all its clauses.

1. Eligibility and Account Conditions

  • Legal Age: To use this website, you must be 18 years of age or older (or have reached the age of majority with full legal capacity under applicable laws and regulations). You must understand the purpose of the PurCare website and the services it provides, and agree that in the event of violating this policy, you will bear all consequences of such violation before others and the relevant authorities.

  • Account Confidentiality: You are entirely responsible for maintaining the confidentiality of your account information and password. You agree to notify PurCare immediately of any unauthorized use of your account information or any other breach of your data security.

  • Accuracy of Information: You must provide correct contact information and clear, complete personal details when ordering any product. The website reserves the right to contact you using any of the contact details you have provided.

2. Account Management and Advertisements

  • Account Deletion or Modification: The customer has the right to modify, correct, or deactivate their account on PurCare at any time, either directly from their customer profile page or by contacting us via email at [email protected]. The account will be permanently deleted only if there is no shared transactional history (such as previous order invoices, etc.). In the case where historical data exists, the customer has the right to deactivate the account instead of deleting it.

  • Opting Out of Marketing Communications: You can request that we stop using your personal data for direct marketing purposes at any time. This can be done via the unsubscribe link at the bottom of marketing emails received from PurCare, by disabling notifications within the app, or by contacting customer service (via a support ticket or email).

3. Intellectual Property and Order Management

  • Proprietary Rights: All information, materials, designs, texts, graphics, sounds, images, software, and files available on this website are the property of PurCare and may not be used or copied without prior written permission from the establishment.

  • Order Cancellation by the Store: PurCare reserves the right to cancel any purchase order for any internal reason without the obligation to state the reasons, provided that the full amount paid for the order is refunded to the customer.

  • Bank Transfers: When selecting bank transfer as a payment method, the payment must be completed and proof of transfer uploaded within a maximum of 24 hours. Otherwise, the order will be automatically and immediately canceled upon the expiration of this period.

4. Medical and Health Disclaimer

  • For Informational Purposes Only: All content on this website related to personal care, cosmetics, and health information (including discussions, replies, comments, tips, or information printed on product labels and packaging) is provided for informational purposes only.

  • Not Medical Advice: The content of this website must not be considered medical advice, treatment, a condition diagnosis, or a preion for resolving health issues.

  • Liability: PurCare assumes no responsibility for actions taken by you, dear user, as a result of using this website, nor for the results of product misuse. All outcomes are entirely your own responsibility. For any cosmetic or health-related questions or consultations, please consult your doctor or a certified cosmetologist/healthcare specialist.

  • Information Discrepancies: In the event of any conflict between the information displayed on the website and the information on the product packaging, you must follow the information and warnings stated directly on the product label or packaging, and contact us directly for clarification.

5. Nature of Business and Distributors

  • Online Platform: PurCare store is an online platform that relies on standard communication channels (phone, email, social media platforms) to connect with customers. Product deliveries are handled via authorized, reputable shipping and delivery companies within the Kingdom of Saudi Arabia. The store does not operate brick-and-mortar showrooms or physical retail stores to receive customers.

  • Independent Distributors: A number of online stores and retail shops distribute some of our products. These distributors are entirely independent entities and do not represent PurCare. They have their own operational procedures and terms of use; any interactions with them must refer back to the rules and policies declared by their respective stores. PurCare accepts no liability, responsibility, or consequences for purchases made through them.

6. Deion Accuracy and Content Modification

  • Product Deions: We make every effort to be as accurate as possible when describing products or their colors on the website, packaging, and bundles. However, to the extent permitted by applicable laws, we do not warrant that product deions, colors, or other contents available on the website are entirely accurate, complete, or error-free. PurCare undertakes to correct or remove any information proven to be inaccurate as soon as practically possible.

  • Website Content Modification: PurCare reserves the right to modify website content at any time without prior notice (including adding or removing products, or changing deions, ingredients, images, or instructions for use). We bear no responsibility for any data or images after they have been removed from the website.

  • Comments and Submissions: PurCare has the right to manage data received from users (such as comments and reviews) regarding its display, republication, analysis, or deletion.

7. Shipping, Delivery, and Order Cancellations

  • Shipping Liability: Shipping and delivery companies are fully responsible for delivering the product without any shipping-related damage once they receive it from PurCare in a sound, defect-free, and undamaged condition. Please review the "Shipping and Delivery" page to learn about estimated delivery timeframes based on location.

  • Delayed Shipping: We guarantee at PurCare that your order will be prepared and handed over to shipping companies within a short period. If the shipment of the order is delayed and not handed over to the shipping company for any reason for more than 14 business days, the customer has the right to cancel the order and receive a full refund.

  • Third Parties: We utilize third-party services for payments and shipping. In the event of any failure on their part, we promise to follow up and resolve the matter with them; however, any failure by these parties falls outside our direct scope of responsibility, and we do not guarantee its resolution.

  • External Links: Our website or social media channels may contain links to external, independent websites that we do not control. Accessing these links is at your own risk and subject to their respective policies.

  • Order Modifications by Customer: You can add, delete, or modify quantities in your shopping cart before completing the purchase and selecting a payment method. After completing the purchase, you cannot modify the components or quantities of the order. However, you can cancel the order via the website as long as it is still in the "Pending" phase and has not yet been processed by the store, and then place a new order.

  • Order Modifications by the Store: In the event that a requested product is unavailable, PurCare reserves the right to modify the order and notify the customer. In this case, the customer has the right to accept the modification or cancel the order and claim a full refund.

  • Preparation Damage: If a product arrives damaged or broken due to an error in preparation and packaging by our team, you have the right to exchange or return it in accordance with the "Exchange and Return Policy" published on the store.

8. Prices, Taxes, and Complaints

  • Prices and VAT: Prices for products and services include the Value Added Tax (VAT) applicable on the day of your order. Any systematic changes to the VAT rate will automatically reflect in the prices of products sold by PurCare.

  • Price Adjustment: PurCare reserves the right to modify product prices at any time and without prior notice based on market requirements (such as tax increases, shipping rates, government fees, etc.). New prices become binding immediately upon publication on the store.

  • Refunds: In cases where the customer is eligible for a refund, the transaction will be processed within 14 business days from the confirmation of the return. Refunds are issued electronically to the customer’s card or bank account and not in cash. Once the transfer is confirmed from our end, the arrival of the funds into the customer's account becomes the responsibility of the payment gateway and the issuing bank; PurCare is not liable for any bank-side delays.

  • Complaints and Inquiries: If you have a comment or complaint, your message will be reviewed and addressed in accordance with the website's policies (Terms of Use, Privacy, and Returns). We will then contact you to explain the action taken, ensuring everyone's rights are preserved according to regulations.

9. Limitation of Legal Liability

  • The user may not file any claims or lawsuits against the PurCare website regarding the nature of the information or products advertised, their suitability for the user's specific needs, or any reactions they might cause (if any). Accordingly, the user waives any claim or demand for compensation against the establishment, the website, or any of its representatives.

  • The PurCare website is not liable for any direct, indirect, consequential, or incidental damages, or loss of profits arising out of or related to the use of products, services, or information available on or accessible through the website.

10. General Provisions

  • Business Days: Official business days for the store are from Sunday to Thursday, excluding official holidays, national vacations, and weekends.

  • Policy Amendments: PurCare store reserves the right to change, modify, add to, or remove portions of this policy at any time. Changes become effective immediately upon being published on the website without prior notice. Please review them regularly to stay updated.

  • Implicit Agreement: Approval of an order constitutes an explicit acknowledgment and agreement to all these Terms and Conditions. PurCare bears no consequences resulting from a customer's failure to read them.

If you have any inquiries regarding these Terms and Conditions, please reach out to us at our official store email: [email protected].